Returns & Refunds
You can easily register your return online on the page with your order details. Shortly afterwards you will also receive an e-mail with the return instructions. There you can download the label, print it out and stick it on your parcel. For large or bulky parcels, the carrier will call you in advance to arrange a collection appointment.
You can register a return with us within a 14-day withdrawal period, which begins upon receipt of the goods. To withdraw, please use our new process at: returns.go-bbg.com
Once the withdrawal period has expired, the statutory warranty rights apply. Their duration and scope depend on the applicable legal claim and may vary, or be shortened, depending on the condition of the goods (e.g. grade C goods). We also offer an optional one-year warranty extension.
For withdrawal, statutory warranty and guarantee, the date of your original receipt of the goods is always decisive – the period does not start again after a repair. Under the (manufacturer's) guarantee, you can claim for defective goods – depending on the product – for up to 24 months. Important: a guarantee can never limit or replace the statutory warranty; it is an additional, voluntary service. You can find the specific conditions in the respective webshop.
Note on grade B and C goods: shortened periods may apply here, depending on the statutory/regional provisions and the respective offer.
In case you received only part of the set or some pieces of the product are missing, you should first to check the tracking as this will always update accordingly. Sometimes, our couriers will ship the items in different packages for logistical reasons.
If this is not the case, please contact our customer service. We will provide a solution for you.
If you have received an wrong article, please register a free return within a few clicks on the order details page on our website. You can also download and print the label you need to put on the package to return it and request for a replacement.
If you received more articles than you ordered, please check your delivery and how many packages it consists of. If it is not the case, please contact our customer service, we will send you a label to return the overdelivery for free within a few clicks.
If you discover damage to the product upon opening, please take photos and send them to us. You can request a replacement, a repair or refund.
If the damage only affects your parcel and you would like to return something from that order, you can use any packing material for the return. Register the return online via our self return tool in just 3 easy steps:
The funds will be available in your account within 3-5 working days from the date of your refund request being processed.
We will take back your old appliance free of charge. To make it easier for you, we work together with "take-e-back". You can find the nearest collection point on their website. Disposal instructions: Disposal instructions
We cannot send packaging material. If you no longer have the original packaging, you can use any other standard box to return the item - after all, we want to make it as easy as possible for you. You have all the accessories and parts of your product to deliver together? Great - then just cover or remove the original delivery barcode and off you go.
Please check the carrier on the return label received. As soon as we receive the item we will automatically make all arrangements within 7 to 10 working days.
In the course of your return registration, we will send you a return label with shipment number. You can easily track your shipment via the tracking link.
If you register a return online on the order details page of your order and you have not received a label, please contact our Customer Service. Our team will be able to help you quickly and easily.
If you would like to convert your registered complaint into a refund or product replacement, simply contact our customer service. Our team would be happy to help you.
Nothing could be easier: If your order was originally shipped and delivered by the courier Dachser, a collection is possible. Please contact us to arrange the pick-up with our Customer Service: [email protected]
No problem. Simply contact our customer service so that we can immediately contact the warehouse and logistics and clarify your request.
In case you want to change the item received with a different one and you are within the cooling of period, please contact our customer service. We will provide a solution for you.
For withdrawal / cancellation, please use our process at: returns.go-bbg.com
We can cancel your order as long as shipping has not yet started. If it has, we recommend that you refuse the delivery. Alternatively, you can also request a return.
In case you are informed that your order was cancelled, it is because of logistical reasons.
The item was no longer available at the time your order was processed.
Normally, our system takes any unavailable items offline immediately. In rare cases, there is a delay, causing the item to remain available for a few hours although the stock was already depleted.
To save you further trouble, your order was automatically cancelled. Your payment was refunded fully via your original payment method.